The festive season should be a time of joy, celebration, and relaxation with family and friends. Yet for many households, Christmas can quickly become stressful when unexpected computer or technology problems arise. From a laptop that refuses to start, to Wi-Fi dropping out just as you’re trying to stream a holiday movie, these issues can turn what should be a peaceful time into a frustrating experience.

That’s where your trusted local IT experts step in. Unlike faceless national corporations, your nearby call‑out technicians provide fast, reliable support right at your doorstep. They bring not only technical know‑how but also the kind of personal service and attention to detail that big companies simply cannot match. Whether it’s setting up a new device, troubleshooting stubborn errors, or making sure your smart home gadgets are working seamlessly, they’re ready to help with a smile and a solution.

By choosing local, you’re doing more than fixing your tech problems—you’re also investing in your community. Every pound spent with a local professional stays in the area, supporting small businesses and strengthening the local economy, rather than being siphoned off to overseas‑owned corporations. It’s a simple choice that makes a big difference.

So this Christmas, don’t let technology troubles add to the seasonal stress. Call on your local IT experts for everything from computer setup and repairs to Wi‑Fi optimisation, smart home assistance, and more. With their reliable service, you can enjoy the holidays knowing your tech is in safe hands—and your community is benefiting too.

Why Choose Onsite Computer Repair?

No one enjoys computer problems, especially when your system holds important files like business documents, cherished family photos, or your favourite music. Avoid the hassle of disconnecting and transporting your equipment across town. That’s why Cambridge PC Support provides professional onsite computer repair services directly to your home or workplace.

Common Issues We Resolve:

Have you encountered any of these frustrating computer problems?

• The dreaded “Blue Screen of Death”.
• Slow and sluggish computer performance.
• Difficulty installing or using applications.
• Unexpected restarts or system shutdowns.
• Peripheral issues (keyboard, mouse, printers).
• Prolonged download times or email attachment issues.
• Computer freezes or abrupt crashes.
• Distorted graphics or unusual screen displays.
• Strange noises coming from your computer.

If these sound familiar, our experienced team is ready to help.

Benefits of Onsite Computer Repair:

Convenience
Avoid the inconvenience of disconnecting your computer, driving it to a repair shop, and waiting in queues. Our technicians come directly to your location, allowing you to relax and carry on with minimal disruption.

Immediate Diagnosis
Diagnosing issues directly at your site allows our experts to understand your exact setup and environment. Problems are often caused by external factors like printers, network connections, or power sources, all of which can be assessed onsite.

Minimise Downtime
Time without your computer means lost productivity and increased frustration. Our onsite service quickly resolves most issues on the spot, reducing downtime significantly so you can get back to normal swiftly.

Enhanced Security
Your computer stays in your custody, safeguarding your sensitive data and giving you peace of mind. There’s no need to worry about sensitive business files or personal information being transported or handled unnecessarily.

Personalised Service
Onsite repair allows our technicians to offer personalised advice and recommendations specific to your setup. Get tailored tips on improving performance and preventing future issues.

Comprehensive Setup
In rare cases where extensive repairs are needed, we handle transportation to our repair facility. We’ll also deliver your system back to you and ensure everything is set up and fully operational before we leave.

Expert Computer Repair Is Just a Call Away!

Experiencing computer problems or confusing error messages? Don’t struggle alone—contact [enter business name here]. Our skilled and friendly technicians are ready to assist you. Call us today at 01223 813344 to schedule your onsite repair visit!

4 Simple Ways to Stay Safe with Online Banking in 2025

Online banking is now the everyday norm – whether you’re checking your balance on your phone or making payments through an app, most of us rarely visit a bank branch anymore. But with the rise in digital banking, scammers are always finding new ways to try and steal your details.
The good news? Staying safe is easy when you know what to look out for. Here are four simple tips every online banking user should follow in 2025:

1. Always Go Direct to Your Bank’s Website or App

Never click on links in emails or texts, even if they look genuine. Scammers often send messages pretending to be your bank, hoping you’ll click through to a fake site that steals your details.
Tip: Type your bank’s web address directly into your browser, or use your bank’s official app. Bookmark the site for quick access.

2. Avoid Public Wi-Fi and Shared Devices

Using public Wi-Fi or computers in places like coffee shops, hotels, or libraries puts your banking details at risk. Hackers can intercept your information on unsecured networks or install software that logs everything you type.
Tip: Only log in to your bank using your own phone, tablet or computer, and always on a secure, private internet connection.

3. Use Strong Passwords and Enable Two-Factor Authentication (2FA)

Create a unique password for your online banking – something you don’t use anywhere else. Avoid names, birthdays, or anything easy to guess.
Tip: Use a mix of letters, numbers, and symbols, and consider a reputable password manager if you struggle to remember passwords. Always turn on two-factor authentication (2FA) for an extra layer of security – this usually means your bank will text you a code or send a notification to confirm it’s really you.

4. Check for the Padlock and Secure Connection

Before you log in or enter any personal details, check your browser shows a padlock symbol next to the website address. The web address should begin with https:// (the ‘s’ stands for secure).
Tip: If you don’t see the padlock or the address doesn’t look right, do not enter your details – close the page and contact your bank if you’re unsure.

Need help making sure your devices are secure?
We can help you set up, secure, and protect your tech from online scams.
Call us today on 01223 813344

Back to School Tech Check: Is Your Child’s Computer Ready?

As the summer holidays draw to a close, it’s time to ensure your child has everything they need for the new school year—and that includes reliable tech. Whether they’re heading into secondary school, sixth form, or university, a smoothly running computer is just as essential as books and stationery.

At Cambridge PC Support, every September we help students and parents avoid last-minute stress by ensuring their tech is school-ready. Here’s your handy checklist to help your child start the term confidently:

✅ 1. Is Your Computer Too Slow?

A slow laptop or desktop can severely hamper study and homework. Whether it’s due to too many programs, outdated hardware, or lack of storage space, we’ll help pinpoint the issue and get your system running efficiently again, some courses may need computers with higher specification than your computer has.

🔋 2. Battery Life Check

A laptop that doesn’t hold its charge won’t get through the school day. Bring your device in for a battery health check—we can replace batteries quickly and affordably.

🛡️ 3. Security and Safety Online

Keep your child’s information secure. We can help set up reliable antivirus software, parental controls, and ensure your device is protected from viruses and malware.

💾 4. Backups Are Essential

Avoid the stress of lost coursework or crucial assignments. We can recommend and set up backup solutions, from cloud-based storage to external drives, so your child’s work is always safe.

🛎️ Why Choose a Local Independent Company?

Buying tech from a local independent company like ours offers several key advantages over the big chain stores:

• Personal Service: Tailored advice and support from people who genuinely care.
• Expertise: Detailed product knowledge to help you choose the best option for your needs, not just the most expensive.
• Fast, Reliable Support: Quick turnaround for repairs and upgrades, without the lengthy waits often experienced at larger retailers.

Call us on 01223 813344 for friendly advice.

Continuing to use Windows 10 after its official end-of-life on October 14, 2025, presents serious security risks. Without ongoing updates, systems become increasingly vulnerable to malware, ransomware, and data breaches. Compliance with industry regulations may also be affected. Here’s a detailed breakdown of the potential risks:

Security Updates
After October 14, 2025, Microsoft will no longer release security updates for Windows 10. Any newly discovered vulnerabilities will remain unpatched, making your system an easy target for cyberattacks.

Malware and Ransomware
Unsupported operating systems are prime targets for cybercriminals. Without security patches, Windows 10 users will face a higher risk of malware infections, ransomware attacks, and other cyber threats.

Data Breaches
A compromised system can expose sensitive data to unauthorized access, leading to financial loss, identity theft, or reputational damage.

Regulatory Compliance
Many industries have strict security and privacy regulations, such as GDPR and HIPAA. Running an outdated OS may violate compliance requirements, potentially resulting in legal penalties or fines.

Software Conflicts and System Instability
As Windows 10 ages, it may become incompatible with newer software, drivers, and applications, leading to frequent crashes and reduced system performance.

Social Engineering Risks
Users relying on outdated systems are more susceptible to phishing and social engineering attacks, increasing the likelihood of fraudulent activity or security breaches.

Business Disruptions
Security breaches, system failures, and downtime can have a significant financial impact on businesses, reducing productivity and increasing costs.

Zero-Day Exploits
Without ongoing security patches, newly discovered vulnerabilities will remain unaddressed, leaving Windows 10 systems exposed to unknown threats.
Upgrading to a supported version of Windows is strongly recommended to maintain security, ensure compliance, and protect data integrity.

Malware—the digital villain that lurks in the shadows of cyberspace, waiting to wreak havoc on unsuspecting systems. Since you have a strong grasp of cybersecurity, I’ll give you a comprehensive yet engaging breakdown.

What Is Malware?

Malware (short for malicious software) is any software designed to damage, disrupt, or exploit computers, networks, and digital devices. Cybercriminals deploy malware for various nefarious purposes, such as stealing data, spying on users, or even holding systems hostage.

Types of Malware

Here’s a rundown of some of the most infamous types:

• Viruses – Attach themselves to legitimate files and spread when executed, much like biological viruses.
• Worms – Self-replicating programs that spread across networks without needing user interaction.
• Trojans – Disguised as legitimate software but contain harmful payloads once executed.
• Ransomware – Encrypts files and demands payment for decryption—cyber extortion at its finest.
• Spyware – Secretly monitors user activity, often for data theft or advertising fraud.
• Adware – Bombards users with unwanted ads, sometimes carrying additional malicious payloads.
• Rootkits – Grant attackers deep control over an infected system, making detection and removal difficult.
• Botnets – Networks of infected devices controlled remotely for coordinated cyberattacks.

How Malware Spreads

Malware can infiltrate a system through various means, including:

• Phishing Emails – Fraudulent messages trick users into clicking malicious links or attachments.
• Drive-By Downloads – Hidden malware downloads from compromised websites.
• USB Devices – Infected external devices can spread malware when connected.
• Software Vulnerabilities – Unpatched programs can be exploited to install malware.
• Malicious Ads – Online ads can serve malware via exploit kits.

Prevention & Defence

Cyber hygiene is essential to minimizing malware risks. Some best practices include:

• Using a reputable antivirus program – Essential for detecting and neutralizing threats.
• Regular software updates – Patch vulnerabilities before attackers exploit them.
• Employing strong passwords and passkeys – Critical for securing accounts.
• Avoiding suspicious links & attachments – Common tactics in phishing attempts.
• Using a password manager – Enhances security by maintaining strong credentials.
• Backing up data – Protects against ransomware threats by ensuring recoverable copies.

What’s Next?

With malware evolving constantly, staying ahead of threats is key. Cybersecurity researchers continuously track new strains, and emerging technologies like AI-enhanced detection are changing the game.

Passkeys

Passkeys are a passwordless authentication method designed to enhance security and convenience. Instead of relying on traditional passwords, passkeys use cryptographic key pairs—one stored on your device and the other on the service you’re logging into. This means you can sign in using biometric authentication (like Face ID or fingerprint recognition) or a PIN, making it resistant to phishing attacks and credential theft.

Why Passkeys Are Secure

– No passwords to steal: Since passkeys don’t require typing a password, they can’t be leaked in data breaches.
– Phishing-resistant: They only work on the intended website or app, preventing attackers from tricking users into entering credentials on fake sites.
– Stored securely: The private key remains on your device, ensuring it’s not exposed to hackers.

Where You Can Use Passkeys

Many major platforms, including Google, Microsoft, Apple, and PayPal, now support passkeys. They work across devices and browsers, making them a seamless alternative to passwords.
Passkeys are built on FIDO authentication standards, meaning they provide a secure, phishing-resistant way to sign in without passwords. Here’s a deeper dive into how they work:

How Passkeys Work

– Registration: When you create a passkey, your device generates a cryptographic key pair—a private key stored securely on your device and a public key shared with the service.
– Authentication: When you log in, the server sends a cryptographic challenge to your device.
– Verification: Your device signs the challenge using the private key and sends it back, proving your identity without exposing sensitive data.

Phishing (pronounced “fishing”) is a type of cyberattack designed to steal your money or personal identity. It does so by tricking you into sharing sensitive information, such as credit card details, banking credentials, or passwords, on websites disguised as legitimate ones. Cybercriminals often pose as trusted companies, friends, or acquaintances in deceptive messages that include links to these fraudulent sites.

Phishing remains a prevalent form of cybercrime due to its high success rate. Cybercriminals often exploit emails, text messages, and direct messages on platforms like social media or video games to deceive individuals into sharing their personal information. The most effective protection against phishing is staying informed and recognizing the warning signs.

Here are a few ways to recognize a phishing email:

Urgent requests or threats – Stay cautious of emails and Teams messages that insist you must click a link, make a call, or open an attachment right away. These often claim immediate action is required to secure a reward or avoid a penalty. Phishing attacks and scams frequently use this tactic to create a false sense of urgency, preventing you from taking the time to think critically or seek advice from someone you trust who might spot the deception.

First-time or infrequent senders, or senders flagged as [External] – Receiving an email or Teams message from someone for the first time, particularly if they are outside your organization, is not uncommon. However, it may indicate a phishing attempt. Take your time and proceed with caution in such situations. When you receive a message from an unfamiliar sender, or one that Outlook or Teams labels as a new contact, carefully scrutinize it using some of the guidelines provided below.

Spelling and grammatical errors – Reputable companies and organizations typically have dedicated editorial teams to ensure their communications are polished and professional. If an email contains noticeable spelling or grammar mistakes, it could be a scam. These errors might stem from poor translations from another language or, in some cases, may be intentional to bypass filters designed to block such attacks

Generic greetings – Organizations that genuinely work with you will typically know your name, and personalizing emails is now quite straightforward. If an email begins with a generic salutation like “Dear sir or madam,” it could be a red flag, indicating it might not actually be from your bank or favorite shopping site.

Mismatched email domains – If an email claims to be from a trusted company, such as Microsoft or your bank, but it originates from a different domain—like Gmail.com or microsoftsupport.ru—it is likely a scam. Pay close attention to slight misspellings in the domain name as well. For example, “micros0ft.com” replaces the second “o” with a zero, or “rnicrosoft.com” swaps the “m” for an “r” and “n.” These subtle alterations are common tactics used by scammers.

Outlook displays a banner stating it could not verify the sender – This warning appears when Outlook detects something unusual in the email headers. It could be that the email failed authentication checks based on widely accepted internet standards, or the “From” field may contain information that deviates from industry norms to disguise the true sender and deceive the email server. Regardless of the specific issue, it’s essential to approach the email content with caution.

Suspicious links or unexpected attachments – If you suspect an email or Teams message might be a scam, avoid clicking on any links or opening any attachments. Instead, hover your mouse over the link (without clicking) to view the actual web address that appears. Check whether this address matches the one displayed in the message. For instance, hovering over a link might reveal the real web address, which could be a string of numbers that doesn’t resemble the company’s legitimate website. This is a common tactic used in phishing scams.

Windows 10 will reach its end of support on October 14, 2025. After this date, Microsoft will no longer provide technical support, feature updates, or security updates for Windows 1013. Your PC will still function, but it will be more vulnerable to security risks and won’t receive any new features or improvements.

To stay secure and benefit from the latest features, Microsoft recommends upgrading to Windows 11 if your PC meets the minimum requirements1. If your current PC isn’t compatible with Windows 11, you might consider purchasing a new device that supports it.

Here are the minimum system requirements for installing Windows 11 on a PC12:

Processor: 1 gigahertz (GHz) or faster with at least 2 cores on a compatible 64-bit processor or System on a Chip (SoC).
RAM: 4 gigabytes (GB) or more.
Storage: 64 GB or larger storage device.
System Firmware: UEFI, Secure Boot capable.
TPM: Trusted Platform Module (TPM) version 2.0.
Graphics Card: Compatible with DirectX 12 or later with WDDM 2.0 driver.
Display: High definition (720p) display that is greater than 9” diagonally, with 8 bits per colour channel.

If you’re unsure whether your PC meets these requirements, you can use the PC Health Check app to assess compatibility.

Using the PC Health Check app is straightforward. Here are the steps to check if your PC meets the requirements for Windows 11:

Download the PC Health Check app:

Visit the Microsoft website to download the app.

Install the app:

Open the downloaded file and follow the on-screen instructions to install the app.

Run the app:

Open the PC Health Check app from your Start menu or search for it using the taskbar search.

Check compatibility:

Click the “Check now” button within the app. It will analyse your system and let you know if your PC meets the Windows 11 requirements1.
The app will provide detailed information on why your device is or isn’t eligible and offer suggestions if your PC doesn’t meet the requirements.

Just as you regularly service your car, it’s important to consistently review and update your IT environment to keep it secure.

What is Cyber Hygiene? Cyber hygiene involves maintaining your devices and information to ensure they are clean and safe. Just like washing your hands prevents germs, good cyber habits protect against digital threats like viruses and hackers.

Why is Cyber Hygiene Important? Online criminals are always developing new ways to steal your information or damage your devices. Practicing good cyber hygiene safeguards your privacy and ensures your devices function properly.

How Can You Improve Your Passwords?

Use Long and Complex Passphrases: Longer passwords are harder to guess. Try using a sentence like, “I love eating pizza every Friday!”

Mix it Up: Incorporate different characters, including numbers, symbols, and both uppercase and lowercase letters. For example, “I<3EatingPizza0nFridays!” is even more secure.

Don’t Reuse Passwords: Avoid using the same password for multiple accounts. Use a password manager to remember unique passwords, so if one is compromised, your other accounts remain safe.

Update Your Operating System and Software: Keeping your software updated is akin to getting a flu shot; it protects you from new threats.

Fix Security Holes: Updates often fix security vulnerabilities that could be exploited by cybercriminals.

Get New Features: Updates may also enhance your apps with new and improved features.

Update Your Devices: Regularly update hardware devices like routers, switches, and firewalls as well.

Set Automatic Updates: Enable automatic updates to ensure you never miss an important update.

Implement Two-Factor Authentication (2FA): Two-factor authentication adds an extra layer of security, much like adding a second lock to your door.

What is 2FA?: 2FA requires two forms of identification, typically a password and a code from an authenticator app on your phone. SMS codes can also be used, but they are less secure.

Why Use 2FA?: Even if someone steals your password, they won’t be able to access your account without the second form of authentication.

Where to Use 2FA: Enable 2FA on all your online accounts, including email, banking, social media, shopping, work, and government accounts.

Avoid Using Public Wi-Fi: Public Wi-Fi is risky, as anyone can potentially eavesdrop on your activities. Instead, use your own 4G/5G modem or connect through your mobile phone.

If you must use public Wi-Fi, follow these tips to stay safe:

Use a VPN: A VPN encrypts your data, creating a secure tunnel to the internet. Avoid free VPN services.

Avoid Sensitive Tasks: Don’t perform banking or other sensitive tasks on public Wi-Fi. Wait until you’re on a secure network.

Turn Off Auto-Connect: Disable automatic connections to Wi-Fi networks to prevent your device from connecting to potentially malicious networks.

Identify Phishing Scams: Phishing scams attempt to trick you into revealing personal information. Here are some tips to avoid them:

Check the Sender: Verify the sender’s email address for any inconsistencies or errors. If in doubt, contact the sender directly.

Don’t Click Suspicious Links: Hover over links to see where they lead. If unsure, visit the website directly or call the sender for confirmation.

Be Wary of Urgent or Unexpected Messages: Scammers often create a sense of urgency to prompt quick action. If a message seems off, verify its legitimacy before acting.

Back Up Your Data: Backing up your data is essential to protect against data loss. Here’s why it’s important:

Recover from Accidents: Mistakenly deleted files can be recovered with backups.

Protect Against Ransomware: Backups allow you to restore your data without paying ransoms to cybercriminals.

Hardware Failures: Backup ensures you can quickly recover data if your hardware fails.

Use the 3-2-1 Rule: Keep 3 copies of your data, stored on 2 different types of media, with 1 copy off-site.

Review Your Privacy Settings: Your privacy settings control what others can see. Regularly review them to maintain your privacy:

Check All Your Accounts: Close and delete accounts you no longer use.

Limit What You Share: Share only necessary information to enhance your security.

Schedule Reviews: Regularly check your privacy settings and set reminders to do so.

Educate Your Staff About Cyber Safety: Cyber safety is a collective responsibility in any organization. Here’s how to spread the knowledge:

Cyber Security Awareness Training: Enroll your staff in comprehensive cyber security awareness training.

Make it Fun: Use games and stories to make learning about cyber safety engaging.

Lead by Example: Demonstrate good cyber habits for your staff to emulate.

Talk About Online Experiences: Encourage open discussions about online experiences to keep everyone informed and vigilant.

Level Up Your Cyber Hygiene: Enhance your cyber hygiene to protect against online threats. Use strong passwords, back up your data, avoid phishing scams, update your software, operating systems, and equipment, and avoid public Wi-Fi.